Guides
Have a problem? ThusoAssist can help.
Practical, country-specific guidance for government services, applications, employment, property, business and everyday problems in South Africa and Zimbabwe. Each guide links to the official source — and turns into a real case file when you're ready to act.
Government & Immigration
Passport applications
A passport application fails for boring reasons: a missing supporting document, an unbooked appointment, or a payment made through the wrong channel. This page sets out what to prepare, where to apply and what to do when your application stalls.
Read the guideGovernment & Immigration
Immigration, visas and permits
Immigration outcomes turn on paperwork and deadlines. Most refusals are procedural — an expired supporting document, a missing certified translation or a late appeal. Get the file right before you submit.
Read the guideEmployment
Employment disputes
Employment disputes are won on dates and documents. Whether it is unpaid wages, a dismissal you believe was unfair, or an unresolved grievance, the first job is a clean chronology of what happened and what you are owed.
Read the guideProperty & Housing
Rental and deposit disputes
Most rental disputes come down to three things: what the lease says, what the inspection recorded, and what was paid when. Get those in one place and the dispute usually resolves without a hearing.
Read the guideGovernment & Immigration
Government forms and applications
The hard part of a government application is rarely the form itself — it is knowing which form applies, which office receives it, and what must be attached. ThusoAssist always links you to the official form; it never recreates one.
Read the guideBusiness
Business registration
In South Africa you can register a company online through BizPortal or CIPC. You can register without reserving a name (the registration number becomes the name) or reserve a custom name for an extra fee. Company registration also triggers automatic income-tax registration with SARS.
Read the guideDebt & Consumer
Consumer complaints
A complaint succeeds when it states the facts, the term or right relied on, the remedy wanted and a deadline. Vague anger gets filed; a dated, specific complaint gets actioned.
Read the guideDebt & Consumer
Debt and money owed
Whether you are owed money or being pursued for it, the same discipline applies: establish the exact amount, the document that creates the obligation, and the payment history.
Read the guideConstruction
Construction and contractor disputes
Building disputes are evidence-heavy: quotations, variations, progress photographs and payment certificates. Whoever has the better record usually prevails.
Read the guideThusoAssist is not a law firm, government department or licensed professional. Guidance is general and may need verification. For serious matters, consult a qualified professional.